GPS Tracking iPhone/iPad FAQs
How do I
start using GPS Tracking once I have downloaded the app?
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Hit the + button to add your friends to your contact list. Then you
will be able to send location requests to them by tapping on the
circle next to their name once they have registered.
Does the
person in my phones contact list have to have the App for me to add them
to my GPS Tracking contact list?
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No,
however they must download the App before you can start sending them a
location (LOCi) request.
How do I know
if someone has the App?
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You
will know if they have the App if a green light is next to their
name after you add them to your contact list.
What does the
Red light mean?
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They
have not downloaded the App or they registered under a different e-mail
address.
How do I ask
them to download the App?
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On
your contact screen there is an "Invite Others" button- that will
prompt someone to get the App so you can begin exchanging location
requests with one another.
What if my
friend downloads the App and I still see a red light next to their name?
Close
Probably
they used a different e-mail address than the one you used to add them
in your list or perhaps their e-mail address was incorrectly entered
into your list. Confirm you are typing in the correct e-mail address and
that your friend used that address when they registered GPS Tracking.
Holiday
Outage? Is your server down?
Close
Over the 2009 Holiday there was an issue with the Apple
Notification Service, however the issue has been resolved and service
has been restored.
GPS Tracking users who haven’t used the app prior to Dec
28th should re-save their credentials by opening the
“Settings” tab – and click on the Save button (top
right hand side)
This will re-register you on our servers and you will be able to
fully enjoy the GPS Tracking iPhone
App.
Cheers,
LOCi Tech Support
support@locimobile.com
What is the
difference between GPS Tracking and iLOCi2?
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GPS Tracking App - allows you to both request
a location and to broadcast your location to other GPS
Tracking users in your contact list.
iLOCi2 - lets you request a location.
GPS Tracking App - allows you to request a location
or broadcast your location to individuals or an entire group
in your contact list.
iLOCi2 – lets you send out a request to individuals.
GPS Tracking App - version 1.1 includes text messaging
iLOCi2 - does not have text messaging
GPS Tracking version 1.2 offers turn by turn directions.
iLOCi2 does not offer turn by turn directions.
GPS Tracking Lite lets you program 3 contacts,
full version unlimited contacts.
iLOCi2 Lite lets you program 2 contacts, full
version 16 contacts.
Does GPS
Tracking work with unlocked or jail broken iphones?
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GPS Tracking does not work with unlocked phones, as device token is
not generated by unlocked phones.
Can I
register with the same email address on iPad and iPhone?
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No, you must use a different email address in order to use the app on
both.
What are the
Minimum Requirements to use GPS Tracking on my Android?
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Minimum OS Requirement for the App is 1.5
How do I use
GPS Tracking Android?
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Start the app, click on the settings tab, fill in the registration
form and save it. Once saved a confirmation email will be sent to the
registered email address.
Click on the contacts tab and start adding your friends. Fill
in their name, email address and phone number. Make sure you enter
legitimate details as they will be used to send your GPS coordinates.
After the contact is added an invitation email will be sent to the
specified email address. If the invited user also downloads and
registers the GPS Tracking App, their status will be
shown as ready to LOCi in your contact list.
Now click on the contact in your app and you will be able to send
your location or request their location.
Clicking on the send button will capture your GPS coordinates
and an SMS containing your location will be sent to your
contact. Your contact accepts your coordinates by clicking on
the see LOCi tab and your location is shown on the map.
Similarly you may request the location of your friends
by clicking on the request tab. This will send SMS to
other user and they can see the request by clicking on “request
loci” tab. Once they click on your request their GPS coordinates will be
sent back to you and a map will be saved in see loci tab.
If you have any questions, please contact support@locimobile.com
iLOCi2 FAQs
What is the
difference between iLOCi2 and GPS Tracking?
CloseGPS
Tracking App - allows you to both request a
location and to broadcast your location to other GPS Tracking
users in your contact list.
iLOCi2 - lets you request a location.
GPS Tracking App - allows you to request a location
or broadcast your location to individuals or an entire group
in your contact list.
iLOCi2 – lets you send out a request to individuals.
GPS Tracking App - version 1.1 includes text messaging.
iLOCi2 - does not have text messaging.
GPS Tracking version 1.2 offers turn by turn directions.
iLOCi2 does not offer turn by turn directions.
GPS Tracking Lite lets you program 3 contacts,
full version unlimited contacts.
iLOCi2 Lite lets you program 2 contacts, full
version 16 contacts.
Will iLOCi2
work if I travel outside the US?
CloseYes,
only if data roaming is turned on. This may incur additional
charges from your carrier.
I did not
get a registration email from iLOCi2
CloseMake
sure that you have pressed SAVE after you entered your name and email
address.
Some antivirus software and ISP may block or delay this e-mail; if
you still have not received the e-mail do the following:
Check your spam or junk folder.
Add the following e-mail to your safe sender list or to your
contact list: locimobile-no-reply@gtxcorp.com. Try registering again.
I am
getting an "Invalid Parameters" error
CloseIf
you get an "Invalid Parameters" error, make sure that Notifications are
turned ON on your iPhone. To check if Notifications are ON, go to
Settings and then press on Notifications. Then press on iLOCi2
and make sure that Sounds, Alerts and Badges are ON.
Can you
walk me thru the setup process for iLOCi2?
What is the
difference between the lite version and the regular version?
CloseLite
version is free and let’s you have 2 users on your buddy list. It is
designed to show you how iLOCi2 works and means you can only LOCi 2
people. The regular version cost’s $2.99 and let’s you have up to 8
users in your buddy list and can enjoy LOCing –friends, kids and co
workers.
What if I
have more than 8 friends or family members and want to LOCi more than 8
users?
CloseThere
is an iLOCi2 Platinum version which allows up to 24 users coming out
soon along with an Enterprise version which will allow an unlimited
amount of users. Please e-mail us if you would like to be notified when
we announce the Platinum or Enterprise version release date.
If I
download iLOCi2 Lite and iLOCI2 Regular can I use them both?
CloseNo.
Once you download iLOCi2 Regular, it will disable your iLOCi2 Lite
version.
Does iLOCi2
use more power?
Is the
accuracy of my location affected if I’m inside a building?
CloseYes
since the GPS system relies on your phones ability to “see” satellites,
being inside a building will reduce the LOCi’s accuracy. If you do not
have a clear line of site to the sky your phone will use the nearest
wifi location as your LOCi position.
How do I
check my pending locations?
CloseOn
the bottom menu of iLOCi2 press Pending. You will be able to see
all the LOCi responses that you have not seen yet.
How do I
check the most recent LOCi from my contacts?
ClosePress
on contact name that you wish to check. On the Most Recent LOCI section
you will be able to check for address and timestamp of most recent
LOCi. Press on “Map it” to plot the address on a map.
What does
"Awaiting Reply" mean on my contact list?
CloseThis
means that you have sent a LOCi request to your contact, but your
contact has not responded to it yet.
What
happens if I change my email address?
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If you change your email address, an email will be sent to your new
email address with instructions.
Remember to inform your contacts of your new email address, as
friends that have your original e-mail in their contact list will not be
able to LOCi you.
How do I
change my email address?
CloseOn
the bottom right corner press on Settings and then press on Edit to
change your name or email address.
How many
contacts can I have?
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iLOCi2 Lite can store up to 2
contacts. iLOCi2 stores up to 8 contacts.
Does
iLOCi2 only receive location requests when in the foreground?
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No. A window will pop up, similar to a text message
notification, to advise that a location request has been sent to you
even if app is not in the foreground.
How do I
send a location request to my contact?
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Press on your contact name and then press on Send LOCi
Request. An iLOCi2 pop up window will ask you to confirm the
location request.
How do I
edit my contact list information?
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Press on the contact name you wish to edit. Press on Edit and
then change information that you want. Press Save to confirm
changes.
What does
"Pending Authorization" mean in my contact list?
CloseThis
either means that your contact has not downloaded the application
AND/OR has not registered.
If you believe they have downloaded the application and registered,
please verify that email address in your contact list is the same email
that your contact used to register.
How do I
add contacts to my contact list?
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In the contact list screen, top right corner, press on “+”, fill
out the contact info and then press Save. An invitation email will
be sent automatically to your contact if they have not registered their
application yet.
What do I
do after I download the application?
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Open the iLOCi2 application, fill in your name and email address
and then press Save. A confirmation email will be sent to you with
instructions on how to complete your registration process.
LOCiMe FAQs
What do I do
after I download the application?
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Run the LOCi application and then click on REGISTER. Fill in email
address, password and iPhone number (10 digits only)
What do I do
after I register?
CloseWithin
the next two business days LOCiMe support will e-mail you credentials
that will be used to login to your iPhone (only the first time) and for
the tracking portal.
I get this
Message: "No valid User ID" OR "Password Does Not Match User
Registration" OR "Invalid Phone Number"
CloseID
and Password are case sensitive. Phone number must not include dashes
and must be 10 digits long.
Does LOCi
work outside the US?
CloseLOCi
will work outside the US but may incur data charges. If your iPhone
service is provided by a US carrier, you may incur roaming charges. If
your iPhone service is provided by wireless carriers outside of the US,
you must check your data plan with your provider.
How do I
track my iPhone?
CloseGo
to http://track1.gtxcorp.com
and use credentials that were e-mailed to you by LOCiMe
support. You can reach the tracking portal directly from the app by
tapping on the icon in the lower portion of the screen.
How can I
add another iPhone to my account?
CloseWe
will be releasing new features and options soon and will inform you
when these features are available.
What are the
fees after 90 day trial period?
Close$5.99
per month or a $39 per year special for the first 5,000 users that
register.
Do I have to
have my Location Services turned on in my iPhone general settings to
use LOCi?
When I start
LOCi do I need to be outside to get a GPS lock?
CloseNo,
however a clear line of site to the skyline does increase the accuracy
and time to acquire a lock.
Why do the
colors change from red to yellow to green when I start LOCi?
CloseRed
means you do not have a GPS lock, yellow means you are starting to get a
GPS lock and green means you have a GPS lock.
How long
does it take to get a good GPS lock (green)?
CloseIt
can take several minutes to acquire a GPS lock, especially the first
time you start LOCi or if you start in a brand new location, however the
average should be less than 45 seconds.
Do I have
to use the GTX PLS viewing portal to use LOCi?
CloseNo,
LOCi will let you see your current altitude, longitude
and latitude directly on your iPhone, however if you want to view where
you have been or let others view where you are or have been, then you do
need to register on the GTX PLS viewing portal.
Can LOCi
run in the back ground or while I'm on my iPhone?
CloseNo,
unfortunately many apps cannot run in the background, however if you
are running LOCi and your iPhone rings, LOCi will pause
and wait for you to finish your call or other task and then you will
need to push the start button again, to reinstate the app.
What
happens if I lose my connection?
CloseLOCi
will continue to collect your latitude and longitude coordinates and
will transmit once it reestablishes a network connection, as long as you
have not stopped the app by pushing the Stop and Clear button.
What is the
difference between Reporting Frequency and Location Frequency?
CloseReporting
Frequency is how often you want your iPhone to transmit its location
coordinates back to the GTX PLS viewing portal. Location Frequency is
how often you want your iPhone to collect and store your location
coordinates. For example you may want to collect your coordinates every
minute but only send back to the server every 10 minutes.
Does
transmitting my coordinates less often save battery life?
Are there
plans for future releases with more features?
CloseYes,
there is a LOCi Mobile suite of geo-specific applications scheduled for
release every 2 to 3 months in 2009 through the beginning of 2010. For
more information please visit locimobile.com
or gtxcorp.com.
How do I
view this FAQ from within the App?
CloseFrom
bottom right corner of the App, press on the "i" symbol to access
the Frequently Asked Questions..
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